Customer Information

Your Purchases

Your products are delivered as downloadable zip files that are ready to install. Once you make your purchase your downloads will be immediately available to you. You’ll also receive an email containing your download links. The links will remain active for 48 hours. If you choose to create an account with us then your downloads will also be available via login.

Account Options

You will get the chance to create an account during purchase. While this is totally optional it’s recommended as you’ll then have an easy access point to re-download your purchases and any upgrades you’re entitled to.

Payment Options

All payments are one-off and handled by PayPal over a secure SSL connection. You can pay with a credit or debit card, or if you have one, a PayPal account. The following cards are accepted:

Accepted cards

Personal Information

We hold no personal information at all other than the email you provide us with, which we will send your receipt and downloads to.


All purchases include product support and updates for 1 year. Please see the Terms and Conditions of the updates and support offered for more info.


If you are not happy with your purchase then a full refund will be given within 14 days of purchase date. Refunds can’t be given after 14 days. Please read our policy.


For support on purchased products please use the link below:

Get Support

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Copyright © 2018 MP3-jPlayer, Simon Ward, Matt Jones, Jack Dale.